Shipping Policy

Last Updated: 29 September 2026

Welcome to Majestysa.

We are committed to ensuring that your order is processed, packaged and delivered safely and efficiently. This Shipping Policy explains how we handle deliveries for orders placed through majestysa.co.za.

This policy should be read together with our Terms & Conditions and Returns & Refund Policy. Nothing in this policy is intended to exclude or limit any consumer right that cannot lawfully be excluded or limited under South African law.

1. Delivery Within South Africa

Majestysa currently delivers orders to addresses within the Republic of South Africa.

We deliver to residential and business addresses serviced by our appointed courier partners.

We do not currently guarantee delivery to every remote location, P.O. Box or restricted-access address. If a particular address cannot be serviced, we will contact the customer to discuss an alternative delivery arrangement.

2. Order Processing

Orders are normally processed within 1–2 business days after successful payment has been received.

Orders placed on weekends and South African public holidays will be processed on the next business day.

Processing time refers to the time required to verify payment, prepare the order and hand it over to the courier. It is separate from the delivery period.

3. Delivery Timeframes

Estimated delivery times are:

• Major metropolitan areas: 2–4 business days
• Other areas: 3–7 business days
• Remote/outlying areas: Additional time may be required

These are estimated delivery periods and are not guaranteed delivery dates.

Delivery may take longer due to public holidays, severe weather, courier disruptions, incorrect delivery information, remote-area delivery requirements or other circumstances outside Majestysa's reasonable control.

Where we become aware of a significant delivery delay, we will make reasonable efforts to communicate the delay to the affected customer.

4. Shipping Fees

Applicable delivery fees will be displayed during checkout before the customer completes the purchase.

Shipping charges may vary depending on the delivery address, order size, promotional offers and courier rates.

Majestysa will not add an undisclosed delivery charge after an order has been placed, except where an additional charge has been agreed with the customer or is otherwise permitted by applicable law.

5. Order Confirmation and Tracking

After successfully placing an order, customers will receive an order confirmation using the contact details supplied during checkout.

Once the order has been dispatched, tracking information will be provided where tracking is available.

Customers should use the tracking information to monitor the progress of their delivery.

If tracking information appears not to update or an order appears to be delayed, customers may contact Majestysa for assistance.

6. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information.

Please ensure that the following information is correct:

• Full name
• Mobile/contact number
• Street address
• Suburb
• City/Town
• Province
• Postal code
• Any relevant access or delivery instructions

If incorrect information supplied by the customer causes a failed delivery or requires a redirection, additional courier charges may apply where those charges are actually incurred.

Any applicable additional charge will be communicated to the customer.

7. Failed Delivery Attempts

Our courier partner may make one or more delivery attempts depending on its applicable delivery procedures.

A delivery may fail where:

• Nobody is available to receive the parcel;
• The delivery address is incorrect or incomplete;
• The courier cannot gain access to the premises;
• The recipient cannot be contacted; or
• Other circumstances prevent delivery.

Where possible, the courier may arrange another delivery attempt or provide instructions for collection.

Customers should respond promptly to courier communication to prevent unnecessary delivery delays.

8. Inspecting Your Order

Customers are encouraged to inspect their parcel when it is delivered.

If the parcel appears to have been visibly damaged, opened or tampered with, please take photographs of the parcel before opening it where reasonably possible.

Photographs should include:

• The outside packaging;
• The courier/shipping label;
• Any visible damage; and
• The product and packaging after opening, where applicable.

Please contact Majestysa as soon as reasonably possible so that we can investigate the matter.

9. Incorrect, Missing or Damaged Products

If you receive an item that:

• Is different from the item ordered;
• Is missing from your order;
• Is damaged when delivered; or
• Does not correspond with its description,

please contact Majestysa with your order number and relevant photographs.

We will investigate the issue and, where applicable, provide the appropriate remedy in accordance with the Consumer Protection Act and other applicable South African law.

The Consumer Protection Act provides consumer remedies in circumstances involving defective or unsafe goods and certain other qualifying returns.

10. Returns of Unwanted Products

If you simply change your mind about a product, please refer to our Returns & Refund Policy before sending anything back.

Where a voluntary return is offered for an unwanted product, the product may need to be:

• Unopened;
• Unused;
• In its original packaging;
• Complete with all original components; and
• In a condition suitable for resale.

This does not affect any statutory cancellation, return, refund or other consumer rights that may apply.

11. Defective Products

Majestysa does not intend to exclude statutory consumer remedies for defective or unsafe products.

Where applicable, the Consumer Protection Act provides an implied warranty of quality and consumer remedies for qualifying defective goods.

Depending on the circumstances and applicable law, a qualifying consumer may be entitled to a repair, replacement or refund.

Customers should contact Majestysa as soon as reasonably possible after discovering a defect.

12. Online Order Cancellation Rights

Certain online transactions may be subject to cancellation or cooling-off rights under South African law.

Majestysa will honour applicable statutory rights.

Nothing in this Shipping Policy, Returns & Refund Policy or our Terms & Conditions is intended to remove or reduce a consumer right that cannot legally be excluded.

13. Delivery Responsibility

Majestysa will take reasonable steps to ensure that orders are properly packaged and handed to the appointed courier.

Where a parcel is lost, incorrectly delivered or otherwise affected during transportation, customers should contact us so that we can investigate the matter with the courier.

Our responsibilities and the customer's rights will be determined in accordance with the applicable agreement and South African consumer law.

14. Fragrance and Product Transportation

Certain fragrance products may contain ingredients that are subject to transportation or courier restrictions.

Majestysa may therefore use specific courier services, packaging requirements or delivery methods depending on the products being shipped and the destination.

Where a particular product or destination cannot be shipped using our standard delivery method, we will contact the customer regarding the available options.

15. International Orders

Majestysa currently offers delivery within South Africa only unless international delivery is specifically made available on the website.

If international delivery becomes available, additional customs requirements, import restrictions, taxes, duties and courier requirements may apply.

16. Public Holidays and Unforeseen Circumstances

Delivery estimates exclude weekends and South African public holidays unless otherwise stated.

Delivery may also be affected by circumstances outside Majestysa's reasonable control, including:

• Severe weather;
• Natural disasters;
• Courier disruptions;
• Infrastructure interruptions;
• Strikes;
• Road closures; or
• Other unforeseen events.

We will make reasonable efforts to minimise the impact of significant delays.

17. Customer Support

For questions regarding your order or delivery, please contact:

Majestysa
Website: majestysa.co.za
Email: connexityholdings@gmail.com 

When contacting us about an existing order, please provide your order number and the contact details used when placing the order.

18. South African Consumer Protection

Majestysa aims to operate its online store in accordance with applicable South African consumer and electronic-commerce legislation, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.

The applicable legislation may provide consumers with rights relating to product quality, delivery, cancellations, returns, refunds and other aspects of online transactions.

Where any provision of this Shipping Policy conflicts with a mandatory provision of South African law, the applicable law will prevail.